Can “self-service” be truly autonomous? Can today’s self-service products be used to perform data unification, preparation and analysis to successfully glean relevant, unambiguous business insights in the absence of IT involvement? Enterprises today are ill-prepared for self-service initiatives that are not managed by IT.
Self-service Data Unification, Data Preparation (SSDP), and Business Intelligence & Analytics (SSBI) are popular because they offer tremendous latitude to the business users in accessing data sources, performing analyses and building visualizations. By employing these products, business users reduce their dependence on IT in an attempt to achieve more timely insights and shorter time-to-market. Likewise, in their desire to become more data-driven, organizations are augmenting their existing enterprise solutions with self-service products, or else leveraging self-service products when no other solutions are in place.
Potential ramifications of self-service
Organizations should be aware of potential impacts of deploying self-service products including the following:
IT is unable to keep up with increasing demands from Business. In order for enterprises to foster agility and remain competitive, IT must consider shifting responsibilities such as unification, preparation and analysis of data to business users while at the same retaining control of the underlying environment. Self-service products are in the process of automating discovery and application of best practices such as governance and quality rules, and enhanced collaboaration features. Until these capabilities are sufficiently robust in self-service tools, IT should manage and govern self-service initiatives in order to uphold best practices. Specifically, IT should enact necessary measures such as establishing a solid self-service strategy through collaboration with business, exploiting existing enterprise-scale technologies as part of the self-service initiatives, and bringing enterprise visibility to siloed use.Category: Managed Self-service Self-service Analytics